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IndusInd Fastag
The IndusInd Bank FasTag is a simple, reloadable tag that is used to enable automated charge deduction at toll booths around the country. It allows you to drive through toll booths without having to stop for monetary transactions. Because the IndusInd Bank FasTag is linked to the user’s prepaid account, the relevant toll payment is deducted. Furthermore, the tag employs Radio Frequency Identification (RFID) technology, which is attached to the user’s automobile’s front windscreen. This is only enabled when the tag has been activated.
Though getting a Fastag is quite easy but every bank has its own features and terms. So, make sure you read the follow before you apply for IndusInd Fastag.
Table of Contents
Highlights of IndusInd Bank Fastag
FASTag provides a plethora of advantages, some of which are as follows:
- Eliminates the requirement for cash transactions at toll plazas; reduces the time required to pass through toll plazas.
- Saves Fuel because there is no waiting time at the toll booth.
- Rechargeable online by payment applications, internet banking, or cards.
- SMS alerts when a charge is deducted or when the balance falls below a certain threshold.
- A cash rebate of 2.5 percent on all toll payments made on the National Highway System was offered initially.
IndusInd FAStag – Everything you need to know in detail:
The National Highways Authority of India (NHAI), in collaboration with the Indian Highways Management Company Ltd. (IHMCL), has mandated that the National Payments Corporation of India (NPCI) launch the National Electronic Toll Collection (NETC) programme, through which the FASTag programme has been implemented throughout the country.
What exactly is FAStag?
FASTag is a gadget that is mounted to the vehicle’s windscreen.
It employs Radio Frequency IDentification Technology (RFID), which assists in automatically deducting the needed toll amount from the prepaid account attached to it.
How Can I Apply for an IndusInd Bank FasTag Online?
To apply for an IndusInd Bank FASTag online, click here. Customers may buy online by filling out the Online Registration form, uploading the relevant papers, and completing the form.
Applicants can also apply offline by downloading the IndusInd Bank Fastag Application Form here, filling it out with the relevant information, and bringing it to the nearest IndusInd Bank branch with the papers specified above.
Related
How do I purchase IndusInd FASTag at a Branch?
You may apply for a FASTag at your closest IndusInd Bank branch.
You must provide the original as well as a decent photocopy of your vehicle’s RC Book, Driving Licence, and KYC papers.
You’ll also need to drive your car to the branch.
For additional information, please contact customer service at 1860 210 8887.
Documents required for IndusInd FASTag application
Along with your FASTag application, you must submit the following papers. Please keep in mind that you will need to bring both the original and a copy of your KYC papers.
- Car Registration Certificate (RC);
- Passport-size image of the vehicle owner;
- KYC documentation)
- KYC paperwork based on the car owner’s category
Individuals
| Documents For Individuals | |
|---|---|
| ID proof and Address proof from the list mentioned, and 1 passport size photograph | Driving License PAN Card Passport Voter ID Card Aadhaar Card (with address) |
Corporate
| Corporate | Proprietorship |
|---|---|
| 1. Incorporation certificate/registration certificate/partnership deed | 1. Shop act or other proof of firm |
| 2. PAN card of corporate | 2. Proprietor’s address proof |
| 3. Names of directors with addresses/names of partners with addresses | 3. Proprietor’s PAN card |
| 4. Photo identification of signing authority |
How to Recharge for IndusInd Bank FasTag?
Customers may recharge their FasTag accounts online using a debit card, credit card, net banking, or other online payment methods. TAG accounts can be recharged with up to Rs.1,000,000 for Full KYC accounts and Rs.10,000 for Limited-KYC accounts.
Customers can also pay cash to recharge their TAG accounts at IndusInd Bank branches or PoS outlets near Toll Plazas.
Online IndusInd fastag Recharge
The steps for doing an online recharge are as follows:
These are the procedures to recharging your FASTag account via the IndusInd bank website.
- Step 1: Go to official website www.fastag.indusind.com and sign in to the Customer Portal.
- Step 2: Select ‘Customer Login’ and input your username and password.
- Step 3: Select Payments and then the Recharge Account option.
- Step 4: Choose the tag accounts that need to be recharged and enter the amounts to be submitted.
- Step 5: Select ‘Pay Online’ as your payment method and click ‘Continue.’
- Step 6: A new window will popup, allowing you to pick your bank.
- Step 7: Choose your bank from the drop-down menu and proceed.
- Step 8: You will be prompted to provide your bank account login information. Please finish the payment and proceed with the details.
- Step 9: The FASTag requires a minimum recharge of Rs 100.
- Step 10: You are not permitted to refresh the browser or use the ‘Back’ button while the transaction is in progress.
Other forms of payment for Fastag recharge
You may also recharge your FASTag account online with a Debit Card, Credit Card, Net Banking, or any online payment option.
The FASTag account may be recharged up to Rs 1 million for full KYC accounts and Rs 10,000 for limited-KYC accounts.
Alternatively, you may recharge your FASTag account with cash at an IndusInd Bank branch or PoS outlets near Toll Plazas.
FAStag Membership Fees & Charges
The following are the FASTag joining fees and costs for certain vehicles:
| FAStag Joining fee and Charges | |||||
|---|---|---|---|---|---|
| Type of Vehicle | Minimum load (Rs) | Joining Fee (Rs) | Security Deposit (Rs) | Closure Fee (Rs) | Replacement Fee (Rs) |
| Car/van/jeep/small commercial vehicle | 200 | 100 | 200 | 100 | 100 |
| 3-axle commercial vehicle | 300 | 100 | 300 | 100 | 100 |
| Light commercial vehicle | 300 | 100 | 300 | 100 | 100 |
| 4-to 6-axle vehicle | 400 | 100 | 400 | 100 | 100 |
| 7 or 7+ axle vehicle | 400 | 100 | 400 | 100 | 100 |
| Bus/truck | 400 | 100 | 400 | 100 | 100 |
| Earth Moving Equipment/Heavy Construction Machinery | 500 | 100 | 500 | 100 | 100 |
Advantages of Obtaining Your FASTag from IndusInd Bank
- IndusInd Bank is now offering new FASTag registrations at a discounted rate.
- New applicants are eligible for the tag with no issuance fees and free home delivery.
- In addition, Indusind bank offered discount coupon of BookMyShow, Chaayos, or Pizza Hut initially.
- This deal may be only valid for new tag registration, please check bank website before applying.
There are additional advantages to obtaining your FASTag from IndusInd Bank.
- Cashback offer: Initally Indusind bank users received a 2.5 percent cashback on all toll payments made with FASTag.
- Auto Recharge: IndusInd Bank CASA customers may take use of this feature, which allows the customer’s wallet to be automatically refilled from his bank account when it reaches a low amount.
- Auto Allocation: If your tag’s balance falls below a certain threshold, it will be automatically replenished if sufficient money are available in your wallet.
- SMS notifications for each toll transaction: Users receive an instant SMS notice for each toll plaza transaction made on their tag account.
- This allows the user to keep track of the balance of their account.
- Convenient recharging options: Users may simply recharge their tag account online or at any of the toll plaza POS locations.
- To make payments, they can utilise a credit card, a debit card, Netbanking, or UPI applications.
- No need to carry cash for toll payments: The toll amount is taken straight from your wallet account, eliminating the need to carry cash for toll transactions.
- Avoid lengthy lines at the Toll Plaza: As your car approaches the toll plaza, the tag reader placed in the toll gates reads your FASTag and deducts the relevant toll costs from your tag wallet. This significantly lowers the amount of time spent waiting in each toll plaza.
- Web portal for tag holders: FASTag users can register an account on the web portal to easily maintain their tag account. On this web site, they may check different items such as tag balance, transactions, and account details.
How can I create or change my IndusInd Fastag login and password?
- Please go in to the customer portal and register yourself after your FASTag account has been created to get your user id and password.
- Please provide the needed information in the prompts, and the system will send an SMS to your registered cellphone number with your log in details.
- For assistance, please contact our customer service department at 1860 267 7777.
Check Indindusind Fastag balance check
Visit IndusInd Bank app or online website. Sigin to the portal of the IndusInd Bank or FASTag app. Click on the ‘View available balance’ or ‘Check balance’ option to know more.
About IndusInd Bank FASTag
- FASTags are a proven method to avoid long lines at toll booths.
- FASTag is a Radio Frequency Identification (RFID) enabled tag sticker that, when attached to your car’s windshield, enables for electronic toll deduction from a prepaid wallet and allows you to drive past toll gates. You do not have to wait in line to complete a cash transaction at the toll plaza, which eliminates the need to carry cash for toll payments.
- The FASTag programme is part of the National Electronic Toll Collection (NETC) project headed by the National Payments Corporation of India (NPCI) and implemented in accordance with the National Highways Authority of India (NHAI) and the Indian Highways Authority (IHA).
- These FASTags may be pre-loaded with money and used to pay for tolls on your car online.
- When a vehicle goes through a toll gate, the RFID reader at the toll plaza gets information about the car, and the toll amount is automatically taken from the FASTag wallet, saving users significant time and money.
- FASTag is presently accepted at over 460 Electronic Toll Plazas located along National Highways.
- Users can utilise the ETC FASTag lanes at the toll plaza and have the toll fee taken straight from their FASTag wallet.
- This has saved all of its users a tremendous amount of time and fuel.
- They also don’t have to worry about bringing cash for toll payments. The NETC system is interoperable, and the same FASTag may be used at any toll plazas across the country as part of the National Electronic Toll Collection (NETC) initiative.
- More toll plazas are being considered for inclusion in the FASTag network.
FASTag FAQs for IndusInd Bank (Must Read):
I have a sufficient balance on my FASTag account, but the ETC equipment at the toll plaza is not operational. What should I do?
If your ETC equipment isn’t working and your FASTag account has enough money, you can pay the toll cost in cash at the plaza.
You can contact IndusInd Bank’s customer service to report the problem with the concessionaire.
Is there a minimum or maximum value for recharging a tag?
Yes, for a Full-KYC Account, the least recharge value is Rs.100 and the maximum is Rs.1 lakh.
Can I use the same FASTag for both of my vehicles if I have two?
No, you must obtain two separate FASTags for each vehicle.
What should I do if I misplace my RFID Tag? What is going to happen to the account balance?
If you have misplaced your FASTag, you must immediately contact the IndusInd Bank customer service hotline to get your FASTag blocked. The balance will be transferred to the new tag once it is issued.
How would I know whether the proper user fee was collected from my FASTag account?
Each time a sum is taken from your FASTag account, you will receive an SMS alert to your registered phone number.
Will I be eligible for any discounts provided to local cars if I live within 10 kilometres of a toll plaza?
You can use the FASTag and provide evidence of your stay within 10 kilometres of your toll plaza. You will receive the concessions after you have been confirmed.
How can I obtain a monthly pass?
There is currently no way to purchase a monthly pass online.
It may, however, be purchased straight from the tollbooth.
When purchasing the pass, you must provide the toll operator with your FASTag information so that the monthly pass may be linked to it.
What is the FASTag’s validity?
The FASTag is good for 5 years it has a validity of 5 years. After you’ve purchased it, all you have to do is recharge or top up FASTag as needed. This may be done online using a credit or debit card, Netbanking, or UPI Apps.
What if I move to a different city?
FASTag is interoperable and will function at any toll plazas that accept it. If your city or address changes, please notify the Issuer Agency/Bank.
Is there a lane reserved for FASTag users?
Yes, FASTag users will always be given a dedicated lane at toll booths that will only be utilised by FASTag-equipped cars. This enables quicker transit through toll gates.
What is the number for the IndusInd Bank FasTag Helpline?
Call customer service at 1860-500-5004 if you have any questions about FasTag registration.
The MoRTH/NHAI/IHMCL has established the 1033 hotline number to resolve FASTag concerns at the toll plaza level.
Customers may simply dial 1033 from their mobile or landline phones.
How Do You Recharge Your IndusInd Bank FasTag?
Customers may recharge their FasTag accounts online using a debit card, credit card, net banking, or other online payment methods. TAG accounts can be recharged with up to Rs.1,000,000 for Full KYC accounts and Rs.10,000 for Limited-KYC accounts.
How to Obtain an IndusInd Bank FasTag?
Click here to apply online for an IndusInd Bank FASTag. Customers may order online by completing out the Online Registration form, uploading the relevant papers, and submitting the form.
Is FASTag necessary if I live near a toll plaza and often drive through it?
If you reside within 10 kilometres of a toll plaza, you will receive a FASTag discount, but you will still need one. You will be required to show documentation proving that your house is within 10 kilometres of the toll plaza.
I purchased an IndusInd Bank FASTag. Now I want to replace my FASTag because it was inadvertently destroyed. Do I have to pay the Security Deposit again to get a new tag?
No, You will not have to pay the Security deposit again if you replace your Tag. Log in to your account at Fastag IndusInd website and select the “Replace my tag” link in the left column. You would have to pay a small fee of Rs 200 to replace your tag (including currently applicable taxes).
I had previously obtained a FASTag for my vehicle from a different bank. For the same car, I have now acquired an IndusInd Bank FASTag. Is this legal?
Yes, You can use the IndusInd Bank FASTag to replace your existing FASTag. However, please ensure that you remove any other bank’s FASTag sticker off the car and only apply the IndusInd Bank FASTag.
Pasting more than one FASTag on the same vehicle is illegal and will result in a fine.
What good is the 1033 helpline number to me? What kinds of toll plaza level complaints may I make if I contact this number?
The MoRTH/NHAI/IHMCL has established the 1033 hotline number to resolve FASTag concerns at the toll plaza level.
For the following difficulties, customers may simply phone 1033 from their mobile or landline:
- I stopped at the plaza for a Tag blacklist reason, despite the fact that Tag is not banned.
- The Plaza does not accept FASTag.
- Plaza’s inability to understand the Tag
- Plaza does not support the issuance of monthly passes.
- Any additional FASTag-related concern
I have a FASTag and a balance amount, but I couldn’t use the ETC lane. How do I have my FASTag checked/corrected to determine if it is active or not?
You can make a request by calling our customer service or logging in to www.fastag.indusind.com to verify your tag/account details.
Can I use one FASTag for two vehicles if I have two?
You must get two distinct FASTags for each car.
How can I report an inappropriate/erroneous deduction in IndusInd Fastag, and how do I get it back?
Call the call centre to report an erroneous deduction. The toll plaza system makes a request to Bank for debiting the toll money owed by you for all toll transactions. In the unlikely event that the Toll Plaza system sends an erroneous amount, the bank will initiate a Chargeback on your behalf to reclaim the money that Toll Plaza has received in excess.
This Chargeback procedure might take up to 20-30 working days in most cases. All erroneous deductions are reversed if proven, as was the case with Toll Plaza.
IndusInd Bank FasTag Customer Service
Call customer service at 1860-500-5004 if you have any questions about FasTag registration.
The MoRTH/NHAI/IHMCL has established the 1033 hotline number to resolve FASTag concerns at the toll plaza level.
For the following difficulties, customers may simply phone 1033 from their mobile or landline.
- Stopped at the plaza for Tag blacklist reasons, even if the Tag is not blacklisted;
- Plaza not accepting FASTag;
- Plaza unable to read the Tag;
- Plaza not supporting monthly pass issuance;
- Any other FASTag-related issue
For Lost or Stolen IndusInd Bank fastag
If you have lost or stolen IndusInd Bank fastag tags, please contact us.
If the Tag is lost or stolen, the Tag Member must immediately report it to Customer Care at 1860 267 7777 and/or file a complaint with an IndusInd Bank customer touch point. On receipt of any such notification, the bank shall, during working hours on a working day, upon adequate verification of the Tag Member, hotlist/cancel/suspend/block the Tag and terminate all related facilities, and shall not be liable for any inconvenience caused to the Tag Member as a result of this.
The Tag Member is responsible for any charges incurred on the Tag until it is reported lost/stolen. Furthermore, if IndusInd Bank decides that the aforementioned measures were not followed, the financial obligation for the lost or stolen Tag would fall completely on the Tag Member.
In the event of a disagreement over the time of reporting transaction/s made on the Tag or any other matter pertaining to the lost/stolen Tag, IndusInd Bank’s judgement shall be final.
The Tag Member hereby affirms that if a Tag is reported as lost or stolen and later discovered, it is the Tag Member’s obligation to restore such Tag to IndusInd Bank. Similarly, if a Tag is damaged, it is the Tag Member’s obligation to return the damaged Tag to IndusInd Bank so that a new Tag can be issued in IndusInd Bank’s sole discretion.
SURRENDER/REPLACEMENT OF INDUSTRIAL TAGS
The Tag Member accepts and recognizes that IndusInd Bank (whether through any authorized person or otherwise) has the right to demand the surrender of any Tag at any time, including before the validity term of such Tag has expired.
When such a demand is made, the Tag Member must immediately surrender the relevant Tag in line with the instructions issued by IndusInd Bank in this respect.
If the Tag Member no longer requires the ETC facility or if IndusInd Bank withdraws the supply of the ETC facility for any reason whatsoever, the Tag Member shall be responsible for returning the Tag to IndusInd Bank for cancellation.
In the case of the death of any Tag Member, IndusInd Bank will revoke the Tag upon being notified.
IndusInd Fastags’ VALIDITY AND EXPIRATION
A Tag shall be valid for a period of 5 (Five) years from the date of issuance, subject to IndusInd Banks discreation.
Despite anything to the effect mentioned herein, IndusInd Bank reserves the right, in its sole discretion, to terminate/deactivate any Tag at any time, with or without notice to the Tag Member.
On the cancellation of any Indusind FasTag, the minus balance in respect of the Tag (if any) and any other amount due in respect of the Tag shall become immediately due and payable by the Tag Member, and interest shall accrue thereon at such rates as IndusInd Bank may specify from time to time, from the date of such deactivation until the date of actual payment of such amount.
The Tag Member undertakes to return the Tag to IndusInd Bank or its agent upon request and not to use or attempt to use the Tag after it has been terminated.
The Tag Member may request deactivation of the Tag at any time by visiting any IndusInd Bank branch or customer touch point and presenting such documents as may be needed in accordance with IndusInd Bank’s rules and standards in this respect.
The Tag Member must also surrender the current Tag to authorised IndusInd Bank staff.
Following that, the Tag Balance (if any) will be returned to the Tag Member by crediting it to the Tag Member’s own bank account (details of which will have been supplied by the Tag Member in the Tag Application) within 15 (fifteen) days of the Tag Member’s request for deactivation being submitted.
EXCLUSION OF LIABILITY FOR INDUSIND FASTAG
Without prejudice to any other provisions of these Terms and Conditions, IndusInd Bank shall not be liable to the Tag Member for any loss or damage of any kind or nature, however caused or arising, whether directly or indirectly, in connection with the ETC facility and/or these Terms and Conditions, including any loss or damage arising from:
- any defect or issue with the relevant participating Toll Plaza;
- any person’s refusal to honour or accept the Tag;
- any computer system malfunction;
- the Tag Member handing over the Tag to anyone other than the designated employees of IndusInd Bank at IndusInd Bank’s premises or any customer touch point; and
- loss of data contained in the servers maintained by IndusInd Bank.
The Real Advantages of Fastag
Environmental Advantages
- Reduced air pollution
- Paper is used as little as possible, and SMS alerts are issued when toll costs are paid, the balance falls below a certain threshold, and so on.
Social Advantages
- Toll payment difficulties are kept to a minimum.
- Aids in improved roadway management
Economic Advantages
- Management effort at the toll plaza has been reduced.
- Cashless payment with centralised monitoring
Customer Advantages
- IndusInd branches provide convenient online and offline recharge/top-up services.
- It is simple to recharge 24 hours a day, seven days a week using a credit card, debit card, net banking, UPI, or BBPS.
Complete List of Valid Tol Plazas under IndusInd Bank Fastag
Dowload the List
XLS File Click Here
PDF Download Here
IndusInd Bank Fastag Application Form Download
Click Here to Download the IndusInd Bank Fastag Application Form.
IndusInd Fastag Corporate Address:
IndusInd Bank Ltd.
2401 Gen. Thimmayya Road (Cantonment),
Pune – 411 001, India.
Phone : (+91 20 3046 1600-609)
Toll Free Number : 1860 210 8887
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