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Medibuddy Portal

MediBuddy is a full-service digital healthcare platform. We provide online doctor consultations, lab test scheduling, medication delivery, and corporate health and wellness services to ensure that all of your healthcare needs are met.

If you are looking for MediBuddy details and how to use the digital healthcare platform, You are at the right place. You will get complete information on the app and website. Also don’t forget to check the MediBuddy offer section below.

Medibuddy Login

You may use the MediBuddy Website or App for all of your healthcare requirements by downloading it. MediBuddy enables customers to easily access real-time health insurance claim information, identify network hospitals, obtain healthcare benefits and wellness packages, and access their health data in digital format.

MediBuddy Services

• Online Doctor Consultations
• Offline Consultations
• MediBuddy Branded Clinics
• Medicine Delivery
• Lab Tests at Home

Medibuddy Key Highlights

Features of Medibuddy
Address any medical need with a variety of specialties on a single platform, from cardiology to dermatology and paediatrics.
Specialists and super-specialists who are well-known and trusted in their fields are just a click away.
Consult a competent medical expert from the convenience of your own home, workplace, or while on the road.
Schedule a suitable time and date for an online chat to obtain answers to your medical questions.
Specialists will evaluate your records and give medical advice on the best course of therapy.
Make appointments with your selected specialist on your desired date and time.

Partnership Strength

Medibuddy Partnership	Service By
Doctors	90,000 Doctors at service
Hospitals	7,000 Hospitals are accessible
Pharmacies	2,500 Pharmacies Onboarded
Diagonistics Centers	3,000 Diagnostic Centres as partners
Service Locations	Around 23,000 Pincodes Served

Consultation Departments

1. Cold, Cough & Fever
2. General Physician
3. Skin Problems
4. Sexual Problems
5. Women Issues
6. Hair and Scalp Problems
7. Pregnancy Problems
8. Stress and Mental Health
9. Acidity, Gas, Stomach Issues
10. Orthopedics – Bones, Joints Issues
11. Child/Infant issues
12. Lab report analysis
13. Neurology
14. Conceiving issues
15. Cardiac issues – Heart Relate issues
16. Diabetes consult
17. Cancer Advice
18. Breast feeding advice
19. Weight Management
20. General Surgeon
21. Ophthalmology
22. Dentistry
23. Endocrinology
24. Nephrology

Doctor Consultation Language

There are 12 plus Languages available for consultation on the MediBuddy platform. You may choose the preferred language option while booking a consultation.

Video Consultation

Video consultations are available 24 hours a day, seven days a week at Medibuddy.

Health Check With MediBuddy

A comprehensive selection of Health Check packages are available at discounted prices. Here are some additional reasons to pick MediBuddy for your health check.

Preventive care: A wide range of health exams from which to pick to guarantee early identification and prevention of illnesses.

Management of chronic diseases: Manage your chronic conditions with health screening packages tailored to your unique health needs.

Trusted partners: Only medical centres that you totally trust and rely on are included in the MediBuddy network.

Cashless: Based on your domiciliary cover and the terms and circumstances of your policy, all health checks can be performed ceaselessly.

Home sample collection: A professional technician will take your blood samples from the convenience of your own home.

MediBuddy Insurance

MediBuddy Insurance Coverage is provided by Medi Assist.

Hospitalization using MediBuddy

There are two forms of hospitalization:

Planned Hospitalization:

This occurs when you have enough time to arrange your hospitalization. For example, if your doctor recommends hernia surgery within the next several weeks, you have time to plan your stay.

Emergency Hospitalization:

This generally occurs in the event of an emergency, such as a car accident. Such hospitalization cannot be planned for hospitalization. However expenditures are covered.

Besides from hospitalization costs, your health insurance coverage may cover a variety of additional charges (subject to terms and caps). Hospitalization-related expenses are generally categorized as follows:

Pre-hospitalization expenses:

If you are ill, you will most likely visit a physician first, who will order appropriate tests before recommending hospitalization. Pre-hospitalization expenditures are medical expenses incurred prior to hospitalization.

Hospitalization Expenses:

Hospitalization expenditures include all expenses incurred as a result of your in-patient hospital stay.

Pre- and post-hospitalization medical expenditures

Your coverage may cover applicable medical expenditures incurred during, before, and after hospitalization for the specific condition for which hospitalization was required. This is subject to the policy’s restrictions and limitations. Please thoroughly read your policy paperwork.

Co-Pay for Hospitalization

Co-pay is a proportion of the payable amount that the policyholder must pay at the time of discharge. The remainder is covered by the insurance company.

Claim Categories

You can file two sorts of health insurance claims, depending on the scenario and your policy coverage:

• Cashless:

The core of cashless hospitalization is that the insured does not have to pay the hospital in advance at the time of admission.

In this case, you may not have any out-of-pocket expenditures for hospitalization.

Cashless hospitalization is only available at Medi Assist Network hospitals and when your pre-authorization application has been approved.

• Reimbursement:

A repayment claim is one in which you pay all of the expenditures associated with the insured’s hospitalization and then file a claim for reimbursement of your expenses following release.

To expedite pre-authorization for cashless hospitalization, a MediBuddy user can email a claim notification to Medi Assist immediately prior to hospitalization. They may then trace the claim in real time without having to contact the hospital helpdesk or customer service staff.

In the following cases, reimbursement claims may be filed:

1. Hospitalization at a non-network facility.
2. Hospitalization and pre-hospitalization costs.
3. Refusal of a cashless facility pre-authorization at a network hospital.

Schedule Hospitalization at MediBuddy

If you are certain that you or a family member will require treatment in the coming days, at Medibuddy you can notify in advance so that your hospitalization can be planned. This not only simplifies the admission and pre-authorization processes, but it also helps to decrease your overall treatment costs whenever feasible.

When Medi Assist receives the notification, we will assist you in preparing everything, including selecting a network hospital, opting for reduced packages, and planning for cashless treatment.

What is Medi Assist?

Medi Assist, is a TPA and a premier healthcare management company, that introduced MediBuddy, a mobile app that allows customers to manage all of their healthcare requirements through their cellphones.

Cashless Hospitalization Procedure

Only the Medi Assist network of hospitals offers cashless hospitalization. The following is the general procedure for obtaining cashless hospitalization:

1. Inform Medi Assist about your hospitalization.
2. Present your Medi Assist e-card, together with any other legally approved identity card, at the hospital during admission.
3. Ensure that your pre-authorization form is sent to Medi Assist by the hospital.
4. Use MediBuddy Online or Mobile to track your claim in real time.    
5. Medi Assist transmits the authorization to the hospital.
6. Additional enhancement permissions may be granted on request, according to the policy’s terms and restrictions.
7. If the request is denied or the expenditures are not covered by your coverage, you must pay the hospital bill in full and then file a reimbursement claim after release.
8. It should be noted that denial of a preauthorization request does not imply refusal of treatment or coverage. Following discharge, the hospital will provide all documentation pertaining to your claim to Medi Assist for settlement.

Note: You may quickly produce and print an e-card for any beneficiary by logging into your Medi Assist online portal and clicking Generate E-Card.

Time Limit for Pre-Authorization

In the event of an emergency or unexpected hospitalization, the hospital must submit a pre-authorization request to Medi Assist within 24 hours after admission. In the event of a scheduled hospitalization, send the preauthorization request to Medi Assist at least 72 hours before the admission date. This will guarantee that you have a smooth admission procedure at the hospital.

Claim for Medibuddy Reimbursement

Although cashless hospitalization is accessible at the Medi Assist network of hospitals, you may need to use facilities that are not part of the Medi Assist network on occasion. In the following cases, reimbursement claims may be filed:

1. Hospitalization at a non-network hospital;
2. Post- and pre-hospitalization expenditures / domiciliary expenses not covered by your insurer; and
3. Preauthorization denial for certain reasons. In such instances, you may be eligible for compensation following release.
4. Inform MediBuddy of your upcoming claim.
5. Present your Medi Assist e-card, together with any other legally approved identity card, at the hospital during admission.
6. Note: You may quickly produce and print an e-card for any beneficiary by logging into your Medi Assist online portal and clicking Generate E-Card.
7. Submit your reimbursement claim online within 7 days of your discharge date.
8. Send the original paperwork to Medi Assist within 30 days of hospital release.
9. Monitor the status of your claim in real time.
10. The Medi Assist medical team handles the claim:

1. If approved, the amount is refunded through NEFT or check (sent to the address mentioned in your policy).
2. If your claim is refused, a rejection letter is issued to you through courier / post / e-mail, stating the reason for the denial of your claim.

Claim Reimbursement Documents

The following papers must be submitted in order to claim a reimbursement:

1. The original hospital’s ultimate bill.
2. Original, numbered receipts for hospital payments.
3. Complete dissection of the hospital bill.
4. The original discharge summary
5. All original investigative reports, as well as prescriptions
6. All original medication invoices, including appropriate prescriptions.
7. The original, signed claim form.
8. A copy of the Medi Assist ID card or a copy of the current policy, as well as copies of prior years’ policies (if applicable).
9. A covering letter with your entire address, phone numbers, and email address (if available).

Deadline for Claim Reimbursement

Claim notification (including the policy number, name of the insured individual for whom the claim is being made, kind of illness/injury, and name and address of the attending medical practitioner/hospital/nursing home) must be filed within 7 (seven) days after the date of hospitalization/injury.

Payment for Reimbursement

There is no maximum number of claims that can be filed throughout the coverage period. However, the total cumulative claim amount cannot exceed the policy’s sum covered.

The final claim form, along with the hospital receipt, bills, cash memos, and list of documents mentioned on the claim form, must be submitted to Medi Assist within 30 (thirty) days following release from the hospital. Though after obtaining all needed papers, the claim is processed in 15 working days and paid in 7 working days.

After-Claim Sum Insured Amount

For the remainder of the insurance year, the total covered is decreased by the amount of the claim paid.

If your claim exceeds the amounts covered, you must pay the difference.

Document Discrepancy

If the documents currently supplied are inadequate for further validation of the existing claim, shortfall papers are generated.

They must be provided within ten business days after receiving the e-mail informing you of insufficient documents.

If you have an individual policy, you can send the shortfall papers to the Medi Assist location nearest you. If you are a corporate employee, simply send them on to the appropriate helpdesk representative.

Intimate Medibuddy Claim

Want to or getting hospitalized at a non-network facility?

To get your claim reimbursed faster, notify MediBuddy (MediAssist) before you are released and submit all documentation online. Please dial 1800 425 9449 for contact centre support.

Or submit it online Click Here

Download Claim Forms MediBuddy

Click Below to Download the form

1. Cashless Claim Form
2. Reimbursement Claim Form (A and B)
3. Reliance Life Claim form – Major Surgical Benefit Rider
4. Reliance Life Claim form – Hospital Cash Benefit
5. Reliance Life Claim form – Critical Conditions (25) Rider
6. Reliance Health total plan
7. Reliance Life Care For You Advantage Plan
8. Reliance Life Easy Care Fixed Benefit Health Plan
9. Reliance Life Care For You (Plan Floater)
10. Gipsa Network – Declaration Form

MediBuddy Gold

What is MediBuddy Gold? And should you purchase it?

MediBuddy Gold is a family medical care membership. It provides 6 members of your family with limitless free doctor consultations online via audio/video conversations.

Advantages of MediBuddy Gold

Unlimited Consultation:

Unlimited free consultations with doctors 24 hours a day, 365 days a year.

Free Health Consultation:

Consult with Doctors from any department at any time.

Free For the Entire Family:

Up to six family members can receive free medical consultations.

Video Consultation:

Consultation with partnered doctors through video 24X7

Consultations are provided at no cost. The entire family of six is free. A one-time annual charge of Rs.1999. Consultations are provided at no cost for any health issues. Medicine delivery is free, and discounts of up to 15% are available. Home sample pickup for lab testing and up to 60% off.

Note: Please verify the offer at MediBuddy Website before purchase

MediBuddy Consultation Limit

With MediBuddy Gold, you will receive an unlimited number of free consultations; nevertheless, the usage of free consultations through our Gold plan will be limited on a daily, monthly, weekly, and yearly basis. Which is susceptible to change in terms of capping. To learn more, consult the Gold Fair Usage Policy.

Free Family Consultation

Can you get free consultations for your mother and father?

Six family members can use MediBuddy Gold for free. As a result, anybody in your family (up to 6 members) is eligible for free consultations.

Free consultations Departments

MediBuddy Gold is available for all departments / specializations with a staff of 18 or more.

Membership Cancellation

Will you be able to terminate the subscription in the future?

Yes, you have the option to terminate your subscription at any time.

Do the following steps on MediBuddy Website

1. Select the Profile icon on the top-right corner
2. Select Track orders
3. Select Cancel

MediBuddy Membership Refund

Will you be able to receive a refund if dissatisfied with the subscription plan?

If you are dissatisfied, MediBuddy membershipwill return your money in full.

MediBuddy Price

The MediBuddy Gold Plan is priced as follows:

Duration	Price
1 Year	Rs.1899
6 Months	Rs.1799
3 Months	Rs.1399
1 Month	Rs.999

MediBuddy eCard

The eCard identifies you as a Medi Assist member who is eligible for Cashless services at a Network Hospital.

Download eCard Click Here

Medibuddy Hospital list

Click Here to find a Medibuddy hospital near you

Medibuddy Claim Status

Click Here to check your Medibuddy Claim status

or SMS “CLAIMS <claim number>” to +91 96631 49992 to know the claim status

Doctor Appointment Booking

How to Book an appointment on MediBuddy?

1. Visit the Medibudddy  Official Website or App
2. Select your location from the Drop down List

• Select a specialist department

• Choose the doctor you want book an appointment with.

• Select the preferred day and time of appointment and confirm

• If new to Medibuddy Sign Up with your Mobile Number’

• Once done confirm your appointment

Health Checkup Appointment Booking

How do I schedule a Health Checkup appointment?

To schedule an appointment, complete the below steps:

1. Select your city
   1. Select your Health bundle
   1. Double-check the tests in your package.
2. Center visit: Select a day, time, and place.
3. Sample collection at home: Enter your pin code and select a day and time.
   1. If necessary, add additional tests.
   1. Schedule testing for family members.
   1. Verify your contact details.
   1. Appointment will be confirmed

Prior Scheduling Criteria

How much in advance should you make an appointment?

This is dependent on the diagnostic centers’ availability.

During peak seasons, the slots may not be accessible for at least two days after booking.

Appointment Rescheduling

Is it possible to reschedule an appointment?

Yes, you can reschedule an appointment. Do the following:

1. Select the Profile symbol in the upper-right corner
2. Track orders
3. Re-schedule

Appointment Cancellation

Is it possible to cancel an appointment?

Yes, you have the option to cancel an appointment.

1. In the top-right corner, click the Profile symbol.
2. Click Track Orders.
3. Click Cancel.

Reports

When will you receive the results of Health Checkup?

Within 72 hours, you will be able to receive your Health Checkup report.

To get the report, follow these steps:

1. In the top-right corner, click the Profile symbol.
2. Click Track Orders.
3. Click Download Report.

Documentation

Is there anything you need to take to the MediBuddy Health Checkup?

You must have the following documents with you:

1. Appointment confirmation letter (found in your email or in the Track Your Orders area)
2. A government-issued photo ID card (Aadhar Card/Passport, for example).

Pre-Health Checkup Conditions

What should you do in preparation for a Health Checkup?

Before having a health checkup, you must do the following:

1. Unless otherwise indicated, you must fast for 12 hours before to your appointment. Water is the only thing that can be drank.
2. Do not smoke or consume alcohol for at least 24 hours before the Health Checkup.
3. During menstruation, women should not get their health checked.
4. Pregnant women should avoid having an X-ray.
5. You may transport urine and stool samples in a sterile container obtained from your local pharmacy.
6. (If appropriate)
7. Health Checkup Specific to Centre Visit:
8. Registration at the medical Centre is required and might take up to 15-20 minutes.
9. Health checks at your medical center may take 4-5 hours throughout the week and 5-6 hours on weekends. Please plan appropriately.

Refund of Appointment

Will the amount be refunded if you fail to arrive on the scheduled appointment day and have made an advance payment?

1. Sponsored Health Checkup Packages will be available for booking again immediately.
2. Payments paid using a payment gateway or a wallet will be refunded within 24 hours.

Please double-check that the medications in your order are qualified for cashless benefits. When placing an order, please look for the labels listed below in the medication search.

Medicine is available through cashless benefits.

Kindly ensure medicines in your order are eligible for cashless benefits. Please look for the below labels in medicine search while placing an order,

What is the cost of a MediBuddy appointment?

Consultation prices are significantly lower than clinic charges. By contacting India’s best doctors through Medibuddy, you may save up to 60%. When you include in the savings from not having to sit in traffic or wait for appointments, Medibuddy is an unbeatable value!

Do you have any specialist (for example, gynecologists or psychologists etc.)?

Yes, you have the opportunity to address your problem with an MD or MS who specializes in that field. For example, if you have childcare concerns, we will refer you to a Pediatrician; if you have women’s difficulties, we will refer you to a highly skilled Gynecologist, and so on.

Here are a few of our specialties:

• General Physician
• Sexology
• Stress and Mental Health
• Dermatology
• Gynecology
• Weight Management
• Pediatrics
• Gastroenterology
• Neurology
• Orthopedics
• Diabetes Consult
• Cardiology
• Oncology

MediBuddy Medicine Delivery

Genuine brands and medications are delivered via approved distribution partners. Get your prescription medications delivered directly to your home. All medication orders can be done cashless if you have domiciliary coverage and follow the terms and conditions of your insurance.

FAQ-Most Asked Questions

Is it possible for me to talk with the same doctor again?

Yes, All consultations are eligible for one free follow-up appointment with the same doctor within three days after the initial appointment. You may be requested to pay for the follow-up after 3 days. Please keep in mind that the doctor will only be accessible to address your follow-up questions during their scheduled times.

Can I get an online consultation in an emergency?

No, This app is for primary care—problems that your family doctor can assist you with. On this app, doctors can only assist you with consultation-based concerns that may be provided in the form of messages, photos, and medical reports. In the event of a life-threatening emergency, immediately dial 911 or go to a nearby hospital.

What medications do you recommend?

Our staff is primarily made up of allopathic doctors. We don’t recommend homoeopathy, Ayurveda, or any other type of treatment. We recommend over-the-counter (OTC) medications and home treatments in the same way that your family doctor would. The same may be bought using our app and delivered to your home by one of our drug delivery partners.

When is the doctor going to call me?

In most cases, the doctor will contact you within 30 minutes. Doctors may take up to 3 hours to contact you right now due to strong demand and an increase in covid cases.

I have yet to receive my consultation prescription.

If you are having problems with prescription delivery, please check your Medical Records area in the menu on the home page. If the problem persists, please contact us at +91 99999 91555.

What is the function of MediBuddy?

With MediBuddy, you can book health check packages, order medicines online, see a doctor, book a teleconsultation, get a second opinion, book a physiotherapist or nurse home visit, and many other services at affordable prices.

What is the MediBuddy app?

The MediBuddy App allows you to carry all of your dependents’ information on your smartphone. The MediBuddy app now allows you to keep track of all your medical costs. Through the MediBuddy Wallet, you can also make cashless payments online. Locate the appropriate network hospitals in your area.

Does MediBuddy provide dental coverage?

Based on your domiciliary coverage and the terms and circumstances of your insurance, all dental procedures can be provided cashless.

How can you make use of the MediBuddy wallet?

Click Book Package, enter your information, and make your appointment.

Check and double-check your information. Based on the domiciliary protection you have available, make your payment or purchase cashless.

If your preferred service is sponsored, it will appear as credit in your MediBuddy Wallet.

How can I use MediBuddy to order cashless medicine?

Here’s how you may purchase medications from us online:

1. Navigate to MediBuddy and choose the ‘Medicines’ tile.
2. Enter the patient’s information, the delivery address to which the medications must be delivered, and
3. the chosen time of delivery.
4. Please upload a copy of your current prescription.
5. Look for your recommended medications and place your order.

30% Discount Offer

ICICI MediBuddy Offer

Take advantage of a 30% discount on all MediBuddy Gold Pro Plans (online + OPD consultation programme).

Members	Original annual pricing	Discounted annual pricing (30%)
2 members	Rs 3,199	Rs 2,239
3 members	Rs 3,499	Rs 2,449
4 members	Rs 3,999	Rs 2,799

Maximum value serviceable (total Rs 50,000, duration 5 years)

Members	Original annual pricing	Discounted annual pricing 30%
2 members	Rs 5,299	Rs 3,709
3 members	Rs 5,899	Rs 4,129
4 members	Rs 6,499	Rs 4,549

Maximum value serviceable (total Rs 1,00,000, duration 5 years)

Steps to get the offer

1. Go to https://campaign.medibuddy.in/affinitygold-icici/ to register up and take advantage of the MediBuddy Gold Pro Offer.
2. Choose the best plan based on the greatest useful value, years, etc.
3. Pay with ICICI Bank Internet Banking, a credit or debit card.
4. Login information will be emailed to the registered e-mail address within 24 hours.
5. Download the MediBuddy app from the Google Play/App Store and input your login information.
6. Tele/video consultations will begin within 30 minutes after filling out the patient information.

ICICI MediBuddy Terms

The offer’s availability is determined by the following criteria:

1. To receive benefits under the Offer, the ICICI Bank Internet Banking User or Cardholder/s must make a transaction/purchase on the Website using ICICI Bank Internet Banking Service(s) between September 1, 2020 and August 31, 2021.
2. The Offer is only valid for a limited number of ICICI Bank Internet Banking User(s) chosen at ICICI Bank’s sole discretion and who have a valid ICICI Bank Internet Banking account.
3. ICICI Bank Internet Banking Users may take advantage of the Offer during the Offer Period or until the supply runs out, whichever comes first.
4. This Offer cannot be combined with any other Offer that the Alliance Partner may make available to ICICI Bank Internet Banking Users.
5. The Offer is not transferrable, binding, or encashable. • The Offer is not good for Void Transactions.

Offer valid only on ICICI Bank Credit and Debit Card. Offer valid for ICICI Bank Current Account customers. This above Offer valid till August 31, 2021.

MediBuddy Coupons & Offers

For Current offers on MediBuddy Click Here

MediBuddy App

MediBuddy has their App on both Android and IOS platform. You may visit the Google Play Store or Apple App store and download the MediBuddy App. Features and facilities are same on the app as website. So, you can use the their services  from your phone.

MediBuddy Customer Care Number

Call at: 08068239354

Disclaimer:

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